Volunteer Position: Receptionist
Need: Partners In Care will be opening a Montgomerty County office Spring 2022. Receptionists are needed for 4 hour shifts, one a.m. and one p.m., Monday through Friday. Back-up volunteers are needed when regularly scheduled volunteers are not available.
Job Description: Receptionists will provide back-up assistance for the staff receptionist. He/she will answer the phone and offer administrative assistance related to incoming calls and requests at Partners In Care Maryland, Inc. (PIC).
Duties and Responsibilities:
- Welcome those who enter the building on business and notify appropriate staff.
- Answer calls and redirect them to the appropriate staff member, program, or voicemail.
- Take messages when necessary.
- Document hours and mileage when phoned in by volunteer members.
- Perform other administrative duties as assigned: updating the database, filing, searching obituaries, assisting with mailings, etc.
Receptionist Criteria: Receive on the job training by shadowing current volunteer receptionists. Communication with the Director of Operations and PIC Staff will be on-going, and will include discussion of any issues or process improvements. Must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office. The receptionist will honor the confidentiality of our members and staff and conduct themselves in a manner that is appropriate to a business office.
Qualifications: Receptionists should have a pleasant phone presence. They should hear well and speak clearly. This position requires patience, as we deal with many members who have special needs. They should write legibly, be detail oriented, and have the ability to multi-task. Willingness to learn to navigate the database is a plus.
Supervision: This position reports to Operations Director.
