The Shelter Resident Transition (SRT) Service Associate (SA) is an operational position and is assigned temporarily, typically on level 4 and above disaster relief operations (DROs). SRT Caseworkers work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.
Qualifications
SRT/SA-specific Qualifications (required):
- Active RC Care Account with the ability to have a Caseworker RC Care User access role when assigned to a DRO
- Has a @redcross.org email address
- Has a passion for and proven track-record of assisting individuals/families overcome recovery roadblocks
- Ability to manage large, complex caseloads
- Can successfully work in a remote environment
General Qualifications for all Service Associates (required):
- Comfortable working independently and within a team
- Ability to work with a broad variety of people with diverse backgrounds
- Ability to have good organizational and time management skills
- Ability to listen actively and work well with others
- Ability to function in a dynamic and stressful environment
- Ability to appropriately involve others in managing problems and conflict
- Ability to acquire, evaluate, and report information accurately
- Valid Driver’s License (required for deployment out of region)
- Willingness to comply with current public health and Red Cross policies
Not approved for MCPS SSL hours.
