The Community Reviews, which are part of PACS, are a process of structured program self-assessments and subsequent independent reviews performed by knowledgeable panel of trained community volunteers. The reviews informs DHHS on how well aligned a program’s service delivery is with the Department’s missions and objectives. A Community Review is not a performance or financial audit, nor is it a program evaluation or in depth Quality Service Review (QSR). Instead, it provides a perspective of service delivery from the community or client’s perspective.
Who are Community Reviewers? Reviewers are knowledgeable of the health and human service field and reflective of the diversity of Montgomery County. Review opportunities are open to residents who volunteer for service. The team comprises three to four reviewers supported by the PACS coordinator throughout the entire process. Reviewers are not employees but people from the community who receive specialized orientation and training to prepare for the review.
