Opportunities From: Montgomery County Volunteer Center

Volunteer Position: Transportation - Ride Driver 

Need: Montgomery County office opening Spring 2022. Varies.  Rides are requested primarily during traditional office hours.  Some requests are made for early evenings and weekends. 

Description:  The Ride Driver transports PIC members to non-emergency medical appointments and errands.  

Duties and Responsibilities:

Transport PIC members safely using the volunteer’s own vehicle.  Remember that all rides must be requested through the office and remind riders of the policy if asked for a ride directly.  When accepting a ride assignment from PIC, record all information.   Call the rider at least 24 hours prior to the ride.  Confirm ALL details, and ask what time the rider needs to be picked up to get to the requested destination in time.  (The office always provides the appointment time, not the pick-up time.) Arrive 5 to 10 minutes prior to the agreed time and wear the PIC badge.   Inform PIC following the ride to report hours, miles, type of stop(s) and share any concerns, successes, or stories. Inform PIC immediately if a ride needs to be cancelled. If the office is closed, call the rider. Discuss bad weather or the threat of bad weather with the rider.  Cancel the ride if necessary and inform both the rider and the office.   Call 911 in the case of emergency, and notify PIC. Keep names, addresses, and information about members of PIC confidential. Drivers may offer an arm for gentle support.  Riders must be able to get into and out of a car unaided. Don’t transport anyone in addition to the rider, unless it’s been approved by the office and a waiver of liability has been signed.  Children are never to be transported.

 

Ride Driver Criteria: Ride Drivers must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office.  The Ride Driver will honor the confidentiality of our members and staff and conduct themselves in a manner that is appropriate to a business office.

Qualifications:  Must have a good driving record and pass a background investigation. Supervision:  Mobility Staff

 

Volunteer Position: Member Care - Repairs with Care (RWC)

 

Need:  RWC volunteers are needed in every area of Montgomery County where requests are made for a “honey do” household chore.  Time is flexible and both men and women, all abilities, are needed.

 

Job Description:  RWC volunteers will perform honey-do, neighborly handyman repairs as requested by PIC members.

 

Duties and Responsibilities:  

Contact the requesting PIC member as soon as possible to schedule the repair at a time that is convenient for both. Perform the tasks they are capable of completing, always honoring the mission of neighborly assistance.  Upon assessment, if the task is beyond their skill level or the mission of PIC, they will report back to the Member Care Staff. Perform only those tasks requested and listed on the request for service sheet. It is the responsibility of the member making the request to provide the necessary supplies to complete the task, when possible.  Small purchases, that a member cannot pay for, must be approved by the Member Care Staff before the job is completed. Report hours and miles once the job is completed.   Any additional issues, concerns, or new requests should be reported, as well.

 

RWC Volunteer Criteria:  Receive on the job training and shadow members of the Member Care Staff and RWC lead.  Communication with the Member Care Staff will be on-going, and will include discussion of any issues or process improvements.  Must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office.  The receptionist will honor the confidentiality of our members and staff and conduct themselves in a manner that is appropriate to a business office.

 

Qualifications:  RWC volunteers will perform the tasks they say they can perform in a timely manner.  Members do the best they can, based on their own experiences with household repairs.  PIC does not offer “warranties” on repairs.  If the problem persists, we often refer the member to a professional contractor.

 

Supervision:  These volunteers are monitored by a RWC lead volunteer and Member Care Staff.  The RWC lead may seek the assistance of community groups to perform larger jobs or those that may require specific skills which a group might offer. 

 

Volunteer Position: Receptionist 

 

Need:  Partners In Care will be opening a Montgomerty County office Spring 2022. Receptionists are needed for 4 hour shifts, one a.m. and one p.m., Monday through Friday.  Back-up volunteers are needed when regularly scheduled volunteers are not available. 

 

Job Description:  Receptionists will provide back-up assistance for the staff receptionist.  He/she will answer the phone and offer administrative assistance related to incoming calls and requests at Partners In Care Maryland, Inc. (PIC).

 

Duties and Responsibilities:

 

Welcome those who enter the building on business and notify appropriate staff.  Answer calls and redirect them to the appropriate staff member, program, or voicemail. Take messages when necessary. Document hours and mileage when phoned in by volunteer members. Perform other administrative duties as assigned: updating the database, filing, searching obituaries, assisting with mailings, etc.

 

Receptionist Criteria:  Receive on the job training by shadowing current volunteer receptionists.  Communication with the Director of Operations and PIC Staff will be on-going, and will include discussion of any issues or process improvements.  Must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office.  The receptionist will honor the confidentiality of our members and staff and conduct themselves in a manner that is appropriate to a business office.

 

Qualifications:  Receptionists should have a pleasant phone presence.  They should hear well and speak clearly.  This position requires patience, as we deal with many members who have special needs.  They should write legibly, be detail oriented, and have the ability to multi-task.  Willingness to learn to navigate the database is a plus.

 

Supervision: This position reports to Operations Director. 

 

Volunteer Position: Community Ambassador

 

Need:  Ambassadors are needed to further Partners In Care Maryland, Inc. (PIC) coverage in the Montgomery County community through professional networking, participation in appropriate health fairs and events related to our mission; and to speak to groups who want to learn about our mission or how to support us.  The time commitment is flexible.

 

Position Description:  Ambassadors will support PIC staff by representing our organization through various networking opportunities.

 

Duties and Responsibilities:  

 

Work with staff to identify networking opportunities and needed areas of coverage to benefit PIC. Identify ways he/she is willing to connect to the community on behalf of PIC and make the appropriate inquiries to participate. Distribute marketing materials and look for opportunities to increase awareness of PIC. Represent PIC at Chamber events and other professional organizations where coverage is needed. Inform and report back to the appropriate staff member when follow up is needed to provide important contact information for our databases. Man tables at health fairs and other events marketing older adults and their families. Advocate for our mission and funding needs where and when appropriate. Assist in marketing by identifying churches, civic groups, and media to include our information in their newsletters, bulletins and papers.

 

Ambassador Criteria:  Receive on the job training and shadow Volunteer Coordinator.  Communication with the Volunteer Coordinator will be on-going, and will include discussion of any issues or process improvements.  Must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office.  

 

Qualifications:  Ambassadors should have some experience with networking; they should be comfortable in group setting and with meeting new people.  They should carry themselves professionally and dress appropriately.

 

Supervision: This position reports to the Volunteer Coordinator