Opportunities From: Montgomery County Volunteer Center

If interested in this opportunity, please fill out the following application form on Manna's website: Volunteer Application

Position Description and Details:

Volunteers are needed to help distribute food to Manna participants at our outdoor satellite location in Glenmont. This includes setting up, checking participants in, directing traffic, and loading cars. This activity takes place outside, rain or shine. 

Ideally, we are looking for volunteers that can commit to a weekly schedule but intermittent opportunities may also be available.  

Requirements:

Shifts:

Tuesdays, 2:30-6pm 

NOTE: All volunteers must be able to sign our Volunteer Agreement form confirming they have never been convicted of a violent crime, child abuse, child pornography, kidnapping, rape, or any sexual offense.

Student participation in this service project is at the discretion of the student’s parent/guardian and must be completed outside of school hours. The nonprofit organization is responsible for maintaining student safety. Parents/guardians should contact the nonprofit directly with any questions and/or concerns.

Please know due to the amount of training required for this opportunity we are only looking for volunteers that can make a regular weekly commitment for at least 6 months.

If interested in this opportunity, please fill out the following application form on Manna's website: Volunteer Application 

Position Description

Call Center volunteers are highly trained to be able to manage any call.  Volunteers will learn how to direct questions from the public, assess if people qualify for our programs and delivery services, inform people of food pick up policies and location information, issue complaint logs, and direct people to other services.  Volunteers will learn to use several technologies to schedule participants including our Salesforce database, Nextiva phone system, and Microsoft Teams.

Skills and Qualifications

·       Excellent Communication: Proficient in verbal and written communication, able to convey information clearly and effectively.

·       Active Listening: Skilled at understanding and addressing the needs and concerns of callers.

·       Problem-Solving: Adept at identifying issues and providing effective solutions.

·       Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment.

·       Empathy and Patience: Strong ability to empathize with callers and remain patient in challenging situations.

·       Technical Proficiency: Proficient in using a computer and familiar with database systems, Microsoft Teams, and basic troubleshooting.

Additional Requirements

·       Volunteers cannot currently receive food from Manna.

·       Volunteers must be 18 or older. 

·       Volunteers must be able to make a regular weekly commitment for at least 6 months to a year. 

·       Volunteers will complete a training over 5 consecutive days.

·       Volunteers must attend monthly Call Center meeting the 3rd Wednesday of the month, 2:30-3pm.

·       This opportunity is NOT open to individuals in need of service hours for Court or Student Service Learning

Preferred Skills

·       Previous Call Center or Customer Service Experience

·       Experience with Salesforce or other databases, Nextiva phone system, and Microsoft Teams.

·       Bilingual skills are a plus

·       Some College Experience

·       Ability to bring a personal laptop into the office is ideal.  Onsite computers are limited and may not available.

Current openings: (Availability subject to change)

•           Wednesdays: 12:30pm-4pm

•           Thursdays: 9am-12:30pm OR 12:30pm-4pm -- URGENT NEED

•           Fridays: 9am-12:30pm OR 12:30pm-4pm -- URGENT NEED

NOTE: All volunteers must be able to sign our Volunteer Agreement form confirming they have never been convicted of a violent crime, child abuse, child pornography, kidnapping, rape, or any sexual offense. 

Please know due to the amount of training required for this opportunity we are only looking for volunteers that can make a regular weekly commitment for at least 6 months.

If interested in this opportunity, please fill out the following application form on Manna's website: Volunteer Application

Position Description

Call Center volunteers are highly trained to be able to manage any call.  Volunteers will learn how to direct questions from the public, assess if people qualify for our programs and delivery services, inform people of food pick up policies and location information, issue complaint logs, and direct people to other services.  Volunteers will learn to use several technologies to schedule participants including our Salesforce database, Nextiva phone system, and Microsoft Teams.

Skills and Qualifications

·       Excellent Communication: Proficient in verbal and written communication, able to convey information clearly and effectively.

·       Active Listening: Skilled at understanding and addressing the needs and concerns of callers.

·       Problem-Solving: Adept at identifying issues and providing effective solutions.

·       Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment.

·       Empathy and Patience: Strong ability to empathize with callers and remain patient in challenging situations.

·       Technical Proficiency: Proficient in using a computer and familiar with database systems, Microsoft Teams, and basic troubleshooting.

Additional Requirements

·       Volunteers cannot currently receive food from Manna.

·       Volunteers must be 18 or older.

·       Volunteers must be bilingual (English/Spanish). 

·       Volunteers must be able to make a regular weekly commitment for at least 6 months to a year. 

·       Volunteers will complete a training over 5 consecutive days.

·       Volunteers must attend monthly Call Center meeting the 3rd Wednesday of the month, 2:30-3pm.

·       This opportunity is NOT open to individuals in need of service hours for Court or Student Service Learning

Preferred Skills

·       Previous Call Center or Customer Service Experience

·       Experience with Salesforce or other databases, Nextiva phone system, and Microsoft Teams.

·       Some College Experience

·       Ability to bring a personal laptop into the office is ideal.  Onsite computers are limited and may not available.

Current openings: (Availability subject to change)

•           Mondays: 9am-12:30pm -- URGENT NEED

•           Tuesdays: 9am-12:30pm

•           Wednesdays: 9am-12:30pm OR 12:30pm-4pm -- URGENT NEED

NOTE: All volunteers must be able to sign our Volunteer Agreement form confirming they have never been convicted of a violent crime, child abuse, child pornography, kidnapping, rape, or any sexual offense. 

If interested in this opportunity, please fill out the following application form on Manna's website: Volunteer Application

Position Description and Details:
Volunteers will assist with food distribution at our choice distribution Market. Volunteers must be 16 or older. We are looking for volunteers that can commit to a regular weekly schedule or serve as back up volunteers.

Activities
• Direct participants through the Market and answer questions.
• Volunteers will assist them to their cars if needed
• Shelf restocking/organizing
• Pack bags of additional food when available
• Housekeeping tasks related to the daily upkeep of the Market including breaking down boxes, taking out trash, light cleaning, sanitizing carts

Requirements
• This is a customer service focused opportunity. Volunteers communicate directly with a diverse population and must be courteous, patient, and understanding of each participant’s needs.
• Must be able to communicate calmly and effectively with participants, volunteers, and staff.
• The work is physical and you should be comfortable standing for a couple of hours; you will engage in some light to moderate lifting (up to 25 pounds) as well as bending and reaching.
• Volunteers must be able to work independently in a busy environment and easily transition between tasks throughout the day with minimal instruction.

Shifts Available:

Mondays: 9:30am-12pm

Tuesdays: 9:30am-12pm OR 1:30-5pm

Wednesdays: 9:30 am-12pm -- URGENT NEED

Thursdays: 9:30am-12pm OR 1:30-5pm  -- URGENT NEED

Fridays: 9:30am-12pm OR 12:30-3pm

First Saturday of every month: 8:30am-12pm

Volunteers are also needed to serve as back up volunteers other days.

NOTE: All volunteers must be able to sign our Volunteer Agreement form confirming they have never been convicted of a violent crime, child abuse, child pornography, kidnapping, rape, or any sexual offense. 

*If you need hours tracked for court (or recommended by an attorney or case manager in advance of a court date), please visit Court-Ordered Volunteer Sign-Up.

Student participation in this service project is at the discretion of the student’s parent/guardian  and must be completed outside of school hours. The nonprofit organization is responsible for maintaining student safety. Parents/guardians should contact the nonprofit directly with any questions and/or concerns.

If interested in this opportunity, please fill out the following application form on Manna's website: Volunteer Application

Position Description and Details:

Volunteers are needed to help distribute food to Manna participants at our outdoor satellite location in Germantown. This includes setting up, checking participants in, directing traffic, and loading cars. This activity takes place outside, rain or shine. 

Ideally, we are looking for volunteers that can commit to a weekly schedule but intermittent opportunities may also be available.  

Requirements:

Shifts:

Wednesdays, 1:30-5pm 

NOTE: All volunteers must be able to sign our Volunteer Agreement form confirming they have never been convicted of a violent crime, child abuse, child pornography, kidnapping, rape, or any sexual offense.

Student participation in this service project is at the discretion of the student’s parent/guardian and must be completed outside of school hours. The nonprofit organization is responsible for maintaining student safety. Parents/guardians should contact the nonprofit directly with any questions and/or concerns.