Office Of Consumer Protection

The mission of the Office of Consumer Protection is to enforce consumer protection laws prohibiting unfair and deceptive business acts or practices in order to ensure a fair marketplace for consumers and businesses. Activities include complaint resolution, law enforcement, education, legislation, advocacy, licensing, and outreach.

The Montgomery County Office of Consumer Protection (OCP) is the agency responsible for enforcing county consumer protection laws that prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses. Our office was established in 1971 and we are proud to have earned national recognition. Our investigators have expertise in many types of consumer transactions. We investigate and resolve consumer complaints, serve as staff to the Commission on Common Ownership Communities which handles disputes between residents and their condominium or homeowner association, engage in consumer education and outreach, license certain businesses, and administer several other programs.

Student volunteers can assist OCP with its outreach mission by organizing educational literature, disseminating the materials at in-person outreach programs, assist with co-ventured events, e.g., assisting with logistics on shred events, research and drafting new educational flyers, newsletters or blogs, and support the front office work of the agency.