Bilingual, Spanish/English volunteer needed to assist clinical and administrative team of Mansfield Kaseman Health Clinic in guiding patients through the care process.
Helpful skills: Microsoft Word 365, Jira, Data entry, phone experience, customer service
Time Commitment: 4 hours per week or 16 hours per month. Choose the hours that work with your schedule within the Clinic open hours of Monday-Friday 9am-5pm.
Functions:
Support the eligibility process by assisting patients with enrollment forms and collecting required supporting documents; review patient eligibility, ensuring all necessary information is up-to-date and accurate.
Call patients to schedule new appointments and to reschedule missed appointments. Make calls to remind patients of upcoming appointments; to check on their well-being; to confirm they have scheduled referral appointments; to check completion of screenings and labs; to update information on appointments outside the clinic.
Assist patients in setting up and navigation through their health portal.
