SHIP trains and certifies a corps of volunteer Medicare counselor experts who usually participate in the program two-four hours weekly.
Volunteers begin with small group trainings, one-on-one mentoring, attending presentations, reading materials, and participating in on-line trainings while joining experienced counselors to learn how to answer Medicare questions.
Additionally, monthly large-group trainings include Medicare expert speakers events and case study scenario discussions. National partner organizations such as the Centers for Medicaid and Medicare Services (CMS), also offer webinars to help all SHIP counselors learn about specific topics or changes to Medicare.
Through a national certification program, volunteers may become nationally certified at no-cost.
