The American Red Cross seeks adult volunteers to serve as caseworkers, providing direct support to clients, helping veterans, active military and their families.
Caseworkers supporting military members and their families will:
- Interview callers and coordinate requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
- Perform outbound activities including obtaining verification, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
- Understand and apply Red Cross and SAF policies consistently and correctly.
- Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks.
- Caseworkers collaborate with other caseworkers to meet client needs and ensure excellent customer service. Each caseworker will have a supervisor based on their area of service for ongoing guidance and support.
Qualifications:
-Provide excellent customer service both in face to face and phone settings
-Active listening skills
-Aptitude towards solving problems
-Comfortable working with diverse populations and maintaining a non-judgemental attitude
-Skilled in adapting to change, negotiating compromise, and tolerating ambiguity
-Ability to understand and respect the importance of client confidentiality
- Spanish language skills, preferred but not required
Time commitment varies with the volume of cases.
- This is a remote position, available all 7 days of the week.
- At least 2-3 hours per day between the hours of 10:00am-6:00pm, 2-3 days per week.
- This position requires 16 + hours of training:
- 8 hours on-line (self -paced) and ask to complete with in two weeks
- 8 hours of virtual training broken into 4 trainings (2 hour blocks of time in the week day and can go as late as 7 pm).
- We ask for 6 months of service. Once trained you may remain active based on mutual agreement. Caseworker status will be evaluated and renewed yearly based on performance.
Application Instructions:
2. Complete all steps of the application including uploading photo ID, authorizing a background check, and reviewing wavier forms.
3. Respond to an email from the Volunteer Services team to set up a brief phone interview
