Food Triage Volunteers are our first line of responders to Marylanders calling in on our toll-free line. In this role, you will be calling back Marylanders from across the state seeking assistance with food; whether it be applying for SNAP benefits or finding local food resources. Volunteers in this capacity are expected to perform a need assessment and then schedule callers with the appropriate partner agency to connect them with the resources they may be eligible for. To do so successfully, you must complete two one hour trainings covering prescreening, protocols, and FAQs before making calls and an optional refresher training as needed.
Volunteers are also expected to attend a bi-weekly meeting by phone to stay up-to-date on recent changes being made to SNAP and how to effectively inform callers on these changes. Volunteers will also be given written weekly updates and have open lines of communication with MD Hunger Solutions staff should any questions arise.
Experience working with low-income communities preferred, and multi-lingual volunteers are needed. All of this work will be performed remotely.
