Volunteer Position: Member Care - Repairs with Care (RWC)
Need: RWC volunteers are needed in every area of Montgomery County where requests are made for a “honey do” household chore. Time is flexible and both men and women, all abilities, are needed.
Job Description: RWC volunteers will perform honey-do, neighborly handyman repairs as requested by PIC members.
Duties and Responsibilities:
- Contact the requesting PIC member as soon as possible to schedule the repair at a time that is convenient for both.
- Perform the tasks they are capable of completing, always honoring the mission of neighborly assistance. Upon assessment, if the task is beyond their skill level or the mission of PIC, they will report back to the Member Care Staff.
- Perform only those tasks requested and listed on the request for service sheet.
- It is the responsibility of the member making the request to provide the necessary supplies to complete the task, when possible. Small purchases, that a member cannot pay for, must be approved by the Member Care Staff before the job is completed.
- Report hours and miles once the job is completed.
- Any additional issues, concerns, or new requests should be reported, as well.
RWC Volunteer Criteria: Receive on the job training and shadow members of the Member Care Staff and RWC lead. Communication with the Member Care Staff will be on-going, and will include discussion of any issues or process improvements. Must be a member of PIC and have an understanding of PIC and its culture to enable effective interactions on the phone and in the office. The receptionist will honor the confidentiality of our members and staff and conduct themselves in a manner that is appropriate to a business office.
Qualifications: RWC volunteers will perform the tasks they say they can perform in a timely manner. Members do the best they can, based on their own experiences with household repairs. PIC does not offer “warranties” on repairs. If the problem persists, we often refer the member to a professional contractor.
Supervision: These volunteers are monitored by a RWC lead volunteer and Member Care Staff. The RWC lead may seek the assistance of community groups to perform larger jobs or those that may require specific skills which a group might offer.
