Our Officers of the Day are the first to make contact with people calling for help. They work from home, using their phones. They call our voicemail system, retrieve the messages, and call people back. (Most of our ODs protect their privacy by using *67 for these calls.) If the person requesting food assistance is in our service area, they get the information needed and pass it on to the Food Driver on duty. Financial assistace calls are passed on to the financial assistance officer (when we have the funds). If the person is outside of our area or is requesting something we are not able to do, they refer people to other groups that might be able to help.
ODs are scheduled for the day, but they do not have to be available the whole day - they can check messages and call people back when they have the time. Messages that an OD is unable to get to are left on the voicemail system and handled by the following day's OD.
Not approved for MCPS SSL hours
